Return policy

At Doghouse Deli, we take pride in the quality of our natural dog treats. Your satisfaction — and your dog’s happiness — is important to us.

Food Products

Due to the nature of our products, we are unable to accept returns on food items for health and safety reasons. However, if your order arrives damaged, incorrect, or in unsatisfactory condition, please contact us within 7 days of receiving your order and we’ll make it right.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please get in touch with us at jason@doghousedeli.co.nz with:

• Your order number
• A description of the issue
• A photo of the product

We’ll arrange a replacement or refund as quickly as possible.

Refunds

Approved refunds will be processed within 5–10 business days to your original payment method.

Contact Us

Have a question about your order? We’re here to help — reach out to us at jason@doghousedeli.co.nz or 022 497 3487.